Eligible review
An initial login failure, incorrect credentials or a clear mismatch with the selected option may be reviewed when reported within 24 hours with suitable evidence.
Legal
Refund & replacement policy
Clear rules for digital delivery, evidence and eligible support outcomes.
Digital products are normally final once credentials or content are revealed. This does not remove support for a verified eligible initial issue.
Not eligible
Wrong selection, changed credentials, shared or resold accounts, customer-caused restrictions, cheats, publisher enforcement after delivery and unsupported claims are excluded.
How to request help
Open a ticket with the order number, issue description, screenshots and preferably an uncut first-login video. Do not expose credentials in public channels.
Possible outcomes
After review, AKREI may provide setup help, corrected information, a replacement of equivalent scope, store credit or a refund where appropriate.
Review timing
Response time depends on evidence and supplier verification. Customers must keep the delivered account unchanged while a case is being reviewed.
Payment disputes
Contact support before opening a payment dispute. Fraudulent disputes, false evidence or misuse may lead to account restrictions and evidence submission to the payment provider.